Town of Tewksbury
1009 Main Street, Tewksbury, MA 01876
CodeRED
 

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The Tewksbury Police Department has contracted with Emergency Communications Network to license its CodeRED high-speed notification solution. The CodeRED system provides the Tewksbury Police Department the ability to quickly deliver messages to targeted areas or the entire Town. High speed notification systems are only as good as the telephone number and email address database supporting them. If your phone number or email address is not in the database, you will not be called or emailed. One of the reasons the CodeRED system was selected is it gives individuals and businesses the ability to add their own phone numbers and email addresses directly into the system's database. This is an extremely important feature. No one should automatically assume his or her phone number or email address is included.  Individuals and business owners are encouraged to log onto the Tewksbury Police Department website and follow the link to the CodeRED Community Notification Enrollment page. Those without internet access may call the Tewksbury Police Department at (978)-851-7373 ext. 211 to supply their information over the phone. Required information includes first and last name, street address (physical address, no P.O. boxes), city, state, zip code, and primary phone number, additional phone numbers and email addresses can be entered as well. Those individuals who wish to receive text messages should include the name of their carrier (provider) on the on-line form or in the message left on ext. 211. Individuals with unlisted phone number, those who use a cellular phone or VOIP phone as their primary number, or those who have changed their phone number or address within the past year are also encouraged to register. CodeRED allows for geographically based delivery, which means street addresses are required to ensure emergency notification calls are received by the proper individuals in a given situation. The system works for cell phones as well but associated street address is needed to provide relevant messages. CodeRED gives those who want to be included an easy and secure method for inputting information. The data collected will only be used for emergency notification purposes. Frequently asked questions will also be located on the Tewksbury Police Department website. Additional questions should be directed to the Tewksbury Police Department at (978)-851-7373 ext. 213.






Frequently Asked Questions
What is CodeRED and why is it important to me?
CodeRED is a new emergency notification service by which the Tewksbury Police Department can notify Tewksbury residents and businesses by telephone, cellular phone, text message, or electronic mail about time-sensitive emergency situations or important Community alerts. The system is capable of sending messages only to specific neighborhoods or the entire Town.
For what kinds of situations will CodeRED be used?
Any message regarding the safety or welfare of our community would be disseminated using the CodeRED system. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of the Community.

Does the Town have my telephone number, or do I have to sign up to receive CodeRED emergency calls?
The Code Red Database does use information received from public databases including regional phonebooks. Cellphones and Unlisted numbers may not be available. The home page of the Tewksbury Police Department website, has a link to a CodeRED registration form you can fill out online. This is the quickest way to sign up because the information you supply will immediately update Tewksbury’s CodeRED telephone number database. If you do not have access to the internet at home, please consider using a computer at the Tewksbury Library or ask a friend or family member for assistance. On-line registration is the most efficient, accurate and private way to supply your information. To register on-line you might first have to adjust your internet browser to enable cookies, otherwise you may receive an error message. If you can not register online, you can call the Tewksbury Police Department at (978) 851-7373 extension 211. It is our intention and hope that every residence and commercial facility in our community will be included in the notification database.

I have a business located in Tewksbury. Can I arrange to have CodeRED call my business?
Yes. Fill out the CodeRed online registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.
The registration form only allows me to enter a primary and secondary telephone number. What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

What precautions are being taken to protect personal information?
CodeRED is a service of Network Emergency Communications (ECN) which takes security and privacy concerns very seriously and does not sell trade, lease or loan any data about clients to any third party.
How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again. A CodeRED message will begin with the same standard announcement:~ “Hello, this is an emergency message from the Tewksbury Police Department”. The message content will follow this standard introduction.
What should I do if I receive a CodeRED message?
Listen carefully to the entire message. It will be brief and at the end of the message, you will have the option to repeat the message by pressing any key. Follow the instructions given.  Do not hang up until you have heard the entire message or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.
I have a cordless phone, and it does not work when the power goes out. How is the Town going to be able to contact me?
(1) Make sure you have at least one working corded telephone – and be sure to turn the ringer on.

(2) The CodeRED sign-up form gives you the option of filling in both a Primary Phone number and an alternate phone number. You can fill in the Alternate Phone number with another contact number such as your cell phone number or work number. Entering an alternate phone number will cause BOTH your primary and alternate phone numbers to be called.
Will CodeRED leave a message on a machine?
Yes, CodeRED will leave a message on a machine or on voice mail. Part of the CodeRED solution is the patented ability to recognize answering devices and leave the message completely in one pass.
What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect.
What circumstances might prohibit a message from being delivered to me?
(1) If you have moved or changed your phone number and have not registered your new contact information, CodeRED may not be able to contact you.

(2) If you have only cordless phones in your residence, the power is out and you have not registered an alternate phone number, CodeRED will not be able to contact you.

(3) If your line is busy for an extended period and your calls do not forward to voice mail or an answering machine in a busy condition, after three tries CodeRED will stop calling your number. The Town will receive a report of undelivered calls and can instruct CodeRED to begin another round of calls to busy numbers. It’s best to have an alternate phone number in the calling database for these situations.

(4) If you have privacy manager on your main phone service, CodeRED will not be able to contact you unless you have registered an alternate number that will accept the call.